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ISO 9001: 2008 certified

EPC CEO receiving the certificate
The Export Promotion Council through hard work and commitment has resulted in the attainment of the ISO 9001: 2008 Quality Management Systems certification. This is a demonstration of the strong ability and commitment to serve Kenyan exporter as a quality trade promotion institution.  This award which has transformed Export Promotion Council into a centre for excellence will guide service delivery to our customers and stakeholders seeking the best service in the export sector. The Quality Management System will help streamline and achieve our vision of being the national focal point for the development and promotion of Kenya’s exports. It’s through team spirit, hard work, shared vision that we were able to get the ISO certification.

This has made Export Promotion Council to become the second trade promotion organization in Sub-Saharan Africa after ZIM Trade of Zimbabwe to get this certification. The journey to this success has not been easy by any standard. However the certification goes a long way in assuring the Council’s customers, business partners and the general population at large of its commitment to meeting extremely high standards to ensure that it gives only the best to its customers.

The award sets EPC apart and with this recognition, it means any client seeking export related information must work with us as service delivery and quality are guaranteed. The certification is only the beginning. Our challenge is to uphold the standards we have set for ourselves, bearing in mind that the expectations of our customers, business partners, policy makers and other key stakeholders have become higher with our acquisition of ISO certification.

One of our core values is customer focus. To keep customers satisfied, organizations need to meet their customer’s requirements. The ISO 9001:2008 standard has provided us with a tried and tested framework for taking a systematic approach to managing our organization's processes so that they consistently turn out products and services that satisfies our customers' expectations.

Hence this certification goes along way in reassuring our customers, business partners, and other key stakeholders of our continuous commitment to meeting conventionally set standards to ensure that we deliver quality service.
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